Frequently Asked Questions

1. How can I contact you?
2. Shipping and Handling Charges
3. Delivery Information
4. How do I contact the Ozdust Boutique Online?
5. Can I exchange an item for another item or cancel my order?
6. International Orders
7. Christmas Shipping Guide

Answers...

1. How can I contact you?

   You can contact our store manager via the information on our contact us screen.

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2. Shipping and Handling Charges

   Shipping and Handling charges are automatically calculated for you when placing an order. Handing costs may vary depending upon the special packaging needs of your order. Shipments are subject to stock availability.

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3. Delivery Information

   Please allow up to 14 business days for your order to be delivered. 

   All parcels are sent using Royal Mail 1st class standard delivery therefore no tracking information is available. 

   If you require a delivery by a specific date or need tracking information(these will incur additional charges), please e-mail us at orders@wickedmerch.co.uk to request additional shipping charges.

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4. How do I contact the Ozdust Boutique Online?

   E-mail us at orders@wickedthemusicalstore.co.uk. Please include your full name, e-mail address, and your order number (if applicable) in your e-mail query.

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5. Can I exchange an item for another item or cancel my order?

   We want to make sure that you enjoy your WICKED merchandise. If you change your mind or are unhappy with the goods when delivered, you may cancel your order, exchange the size or gain a full refund by following these steps. 1.) Contact us to tell us of your intention to cancel within 7 working days after you receive your delivery at orders@wickedthemusicalstore.co.uk 2.) Leave CDs sealed (unless discovered to be faulty or damaged on delivery). You will receive a credit, replacement or refund within 30 days after you inform us of your cancellation. The address for the return of faulty goods is: Araca Merch Europe Ltd Apollo Victoria Theatre 17 Wilton Road London SW1V 1LG

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6. International Orders

   We are able to ship orders internationally (except glitter globes).  If you require international delivery, please e-mail us at orders@wickedmerch.co.uk stating what you would like to order and to which country it needs to be sent.  We will then contact you back with a shipping quote and instructions on how to place your order.

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7. Christmas Shipping Guide

   CHRISTMAS SHIPPING GUIDE
   

   SERVICE                 DATE DEADLINE           TIME DEADLINE

   Royal Mail Standard     15^th of December         midnight

   International           8^th of December          midnight

   Royal Mail Next Day*    20^th of December         midnight

    

   Notes:

   *There will be an added charge for postage. This service processes with next Day delivery. Please add to customer instructions if you would like next day delivery so that we can contact you about the additional charges or alternatively e-mail us to find out charges.  ukwebstores@araca.com

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